Exchange/Cancellation Policy
Updated November 1st 2023
Exchange/Cancellation Policy
1. Exchange and Cancellation
Curi.lc is committed to providing quality services, and we understand that there may be instances where you need to request an exchange or cancellation. This policy outlines the conditions and procedures for requesting exchanges and cancellations.
2. Eligibility for Exchanges and Cancellations
You may be eligible for an exchange or cancellation under the following circumstances:
a. Order Errors: If you have placed an order incorrectly (e.g., selecting the wrong product or service) and need to correct the order, you may request an exchange or cancellation.
b. Service Dissatisfaction: If you are dissatisfied with the service provided by Curi.lc and wish to cancel an ongoing service or subscription, you may be eligible for a cancellation or refund, as per our Return/Refund Policy.
3. Exclusions from Exchanges and Cancellations
Exchanges and cancellations are not typically provided for the following reasons:
a. User Misuse: Requests for exchanges or cancellations arising from misuse, abuse, or violation of our Terms and Conditions may be denied.
b. Non-Refundable Transactions: Some products or services may be non-refundable or non-exchangeable, and this will be clearly communicated during the ordering process.
4. How to Request an Exchange or Cancellation
To request an exchange or cancellation, please follow these steps:
a. Contact Support: Reach out to our customer support team via [Contact Information] with your request, clearly explaining the reason for the exchange or cancellation.
b. Provide Details: Include relevant transaction details, such as your account information, order number, the date and time of the transaction, and a clear description of the issue.
c. Supporting Documents: If required, you may need to provide supporting documents or evidence to substantiate your claim.
5. Exchange Process
- Once your exchange request is received, our team will review it and respond within a reasonable timeframe. If your request is approved, we will guide you through the process of exchanging the product or service.
6. Cancellation Process
If your cancellation request is approved, we will process the cancellation as soon as possible. The method of refund (if applicable) will depend on the circumstances of the cancellation, and it may follow our Return/Refund Policy.
7. Contact Information
If you have any questions or need assistance with our Exchange/Cancellation Policy, please contact us at info@curi.lc.