Support / Help / FAQ
Curi Point Of Sale
Frequently Asked Questions
We've compiled a list of answers to common questions.
Getting Started
How do I start using Curi POS?
If you require a hardware device, contact a sales rep at +1 (758) 727-5347. If you will be using your mobile phone, Download the Curi POS app and sign in to open your account.
How do I start processing card payments ?(Coming Soon)
This feature is currently NOT AVAILABLE. Only users with a Curi POS hardware device can process card payments. There is a 6.5% Transaction fee for card payments. Head to settings, scroll down to payout details to enter your bank or paypal information. After we review your information and everything is approved, you can now enable card payments in the payment methods section.
What cards can I process ? (Coming Soon )
This feature is currently NOT AVAILABLE. Curi Pos works with visa and mastercard. There is a 6.5% Transaction fee for card payments.
Is Curi Cloud based ?
Curi is a cloud-based Point of sale, you do not require an onsite server. This means that your data goes with you where ever you go. Once you have an internet connect, you can access your sales transactions.
What type of support do you offer ?
We offer remote support and late-night support for emergencies. We are only a phone call alway. If you require installation of hardware, we provide that as well. Installation charges may vary with country.
HARDWARE INSTALLATION
I require hardware. Can you install it for me ?
Sure! The first step is a site visit. A site visit will determine what hardware you will need, if any cable needs to be run, and what other equipment is needed or compatible with your current setup. A site visit cost is determined by your location. Please provide us your location and we will let you know the price. In Trinidad, the average site visit is 200 TT
Before any site visit, we provide a preliminary invoice that includes the site visit and all required items. The customer is required to pay 50% of this invoice before the site visit can take place. After the site visit, the invoice may be adjusted based on the findings. Factors that may affect the final invoice include:
The need for cabling and the distance it must be run. Materials required for the installation. The time required to complete the installation
I already have hardware. Can I use what i have ?
Sure! CURI is compatible with IOS and Android devices. Curi will work with Most popular thermal printers and all printers which support OPOS commands.
Can i buy the hardware and install it myself ?
Yes you can! If you are purchasing from us, we require a 50% deposit and the balance upon delivery of your hardware. If the hardware is not on island, please allow for up to 2 weeks for your hardware to arrive.
What happens if the hardware breaks ? ( warranty )
If any hardware purchased from us develops a fault within 30 days of installation due to a manufacturing defect, we will replace the hardware at no additional cost. However, if the fault is unrelated to a manufacturing defect, we are not liable, and you, as the owner, assume full responsibility for the issue.
Payments
How do I issue a refund ?
To issue a refund, go to the orders tab, search for the invoice then click on refund.
Can I still take payments without the internet ?
Curi also works Offline. You can process sales without internet connection. Once your internet is back, the transactions will be uploaded to our servers.
What does Curi Cost ?
Curi is $95 E.C. ( $244.60 TT ) / month. This covers 2 devices. For any other devices it is $80 E.C. ( $202 TT ) / extra device.
Do you provide hardware ?
If we have a local support partner in your country, yes we offer hardware through our local support partners. If we do not have local support partner in your country, we can provide you with a list of compatible devices that you can purchase on your own.
Fee
Do I have to pay per user ?
Curi gives you unlimited access with one subscription.
Why Curi
Whats sets CURI apart from other point of sale solutions?
1) Local tech support both via phone and in person where needed as well as late night support for emergencies.
2) One of the reasons that we excel in Saint Lucia and Grenada is that your not just purchasing a point of sale, you have a support team thats always there for you and access to developers that can upgrade the system based on your needs.
Benefits of having a point of sale
Streamlined Operations:
A POS system helps streamline restaurant operations by automating tasks such as order-taking, inventory management, and payment processing. This efficiency can lead to faster service and improved customer satisfaction.
Enhanced Order Accuracy
With a POS system, orders are entered directly into the system, reducing the risk of errors compared to handwritten tickets. This leads to fewer mistakes in the kitchen and ensures that customers receive the correct items they ordered.
Detailed Sales Reporting
POS systems provide detailed sales reports that offer valuable insights into which menu items are popular, peak hours of operation, and overall performance. This data can inform menu adjustments, staffing decisions, and marketing strategies to optimize profitability.
Inventory Management
Curi's POS software can help restaurant owners better manage inventory by tracking stock levels in real-time. This allows for more accurate purchasing decisions, minimizes waste, and ensures that popular items are always in stock.
Table Management
POS systems often include features for table management, allowing restaurants to track table occupancy, manage reservations, and optimize seating arrangements. This helps maximize seating capacity and improves the overall dining experience for customers.
Security and Fraud Prevention
Modern POS systems offer robust security features such as encrypted transactions and user authentication, reducing the risk of fraud and unauthorized access to sensitive customer data.
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