Delivery Policy
Updated November 1st 2023
Delivery Policy
1. Delivery Policy
At Curi.lc, we are dedicated to ensuring a smooth and efficient delivery process for our customers. This policy outlines the terms and conditions related to the delivery of our products and services.
2. Delivery Area
We provide delivery services within the Caribbean region, including Saint Lucia. However, for certain hardware items such as thermal printers, tablets, tablet stands, cash drawers, and hand scanners, we have specific delivery terms:
a. Within Saint Lucia: The standard delivery time for hardware items is within 20 days for customers in Saint Lucia.
b. Outside of Saint Lucia: If you require delivery of these hardware items outside of Saint Lucia, please contact us via info@curi.lc for further information. Delivery times may vary depending on the specific location.
3. Delivery Timeframes
For other products and services, delivery timeframes depend on various factors, including your location and the type of product or service ordered. We aim to provide estimated delivery times at the time of purchase. Please note that these are approximate estimates, and actual delivery times may vary.
4. Delivery Charges
Delivery charges, if applicable, will be clearly communicated during the order process. The cost of delivery may vary based on factors such as the delivery location and the type of product or service being delivered.
5. Delivery Process
When you place an order with Curi.lc, you will receive confirmation of the order along with expected delivery details. Our team will work to fulfill your order within the specified timeframes. If there are any delays or issues with your delivery, we will make reasonable efforts to keep you informed.
6. Delivery Confirmation
Upon successful delivery, you will receive a confirmation notification, email, or message. Please ensure that someone is available at the designated delivery address to receive the order.
7. Delivery Returns
If you receive a delivery with damaged or incorrect items, please contact our customer support team immediately. We will assess the situation and arrange for an appropriate resolution, which may include replacement, exchange, or refund as per our Exchange/Cancellation and Return/Refund Policies.
8. Delivery Tracking
In some cases, we may offer delivery tracking services that allow you to monitor the progress of your delivery. You will be provided with the necessary information to access and use this tracking service.
9. Contact Information
If you have any questions or need assistance with our Delivery Policy, please contact us at info@curi.lc.