Return/Refund Policy

Updated November 1st 2023

1. Returns and Refunds

At Curi.lc, we value your satisfaction with our services. We understand that there may be situations where you need to request a return or refund. This policy outlines the conditions under which you can request returns and refunds.

2. Eligibility for Returns and Refunds

You may be eligible for a return or refund under the following circumstances:

a. Service Issues: If you experience technical issues with our App or services that prevent you from conducting business transactions effectively, you may be eligible for a refund.

b. Billing Errors: If you believe that you have been charged incorrectly or have identified unauthorized charges on your account, please contact our customer support team for assistance.

3. Exclusions from Returns and Refunds

Returns and refunds are not typically provided for the following reasons:

a. Change of Mind: We do not offer returns or refunds for transactions made due to a change of mind.

b. User Misuse: If a refund request is a result of misuse, abuse, or violation of our Terms and Conditions, it may be denied.

c. Third-Party Services: Curi.lc is not responsible for third-party products or services. Refund requests for third-party transactions should be directed to the relevant third-party provider.

4. How to Request a Return or Refund

To request a return or refund, please follow these steps:

a. Contact Support: Reach out to our customer support team via info@curi.lc with your request, explaining the reason for the return or refund.

b. Provide Details: Include relevant transaction details, such as your account information, the date and time of the transaction, and a clear description of the issue.

c. Supporting Documents: If required, you may need to provide supporting documents or evidence to substantiate your claim.

5. Refund Process

Once your request is received, our team will review it and respond within a reasonable timeframe. If your request is approved, we will process the refund as soon as possible. The method of refund (e.g., credit to your account or reimbursement to your payment method) will depend on the circumstances of the refund.

6. Contact Information

If you have any questions or need assistance with our Return/Refund Policy, please contact us at info@curi.lc.